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This Online Purchase Information governs purchases made through the ESTELLACouture.com US website.
PURCHASING
Depending on availability, purchases may be made directly
through ESTELLACouture.com. Online purchases may be made by
residents of the U.S., Canada and some parts of Europe. Please
call or email us to find out if we deliver to your area, but we
invite our clients to visit a ESTELLA Couture store.
PRODUCT AVAILABILITY
ESTELLA Couture products available for purchase online include
clothes, accessories and customized jewelries. All products are
subject to availability; and we reserve the right to limit the
quantity of products we supply; supply only part of an order or
to divide up orders. We also reserve the right to alter the
terms or duration of any special offers or sale promotion. We
will inform you if we are unable to fill your order. Each client
may make online purchases of up to four items per style.
PRICING
Prices displayed on the ESTELLA Couture website are quoted in
U.S. dollars. While we try to ensure that all prices on our
website are accurate, errors may occur. If we discover an error
in the price of the merchandise you have ordered, we will give
you the option of reconfirming your order at the correct price
or canceling it. If we are unable to contact you, we will treat
the order as cancelled.
ESTELLA Couture online offers price adjustments for online
purchases on first markdown only. Specifically, if an item has
been reduced from its full price, we will credit you the
difference. A price adjustment request must be made within 10
days of the order date for the price adjustment to be honored.
Please contact us by sending an email to customer@estellacouture.com.
We will refund the adjusted amount in the original form of
payment. Please note that a different price adjustment policy
may be applicable for in-store purchases.
PAYMENT
ESTELLA Couture accepts the following forms of payment for
online purchases:
· Paypal
· Visa/Mastercard
· Money Order
· Bank Transfer
The transaction will be charged to your credit card only after
we have verified your card details, received credit
authorization and confirmed stock availability, and your order
is ready to be shipped. Your credit card will not be charged at
the time you submit your order.
SALES TAX
ESTELLA Couture charges state, local and county taxes on online
transactions, as required by applicable laws.
Please note that your on-screen transaction total reflects
estimated tax. The actual sales tax will be calculated when your
order is shipped and may vary from the estimated tax.
SHIPPING AND DELIVERY
For security reasons, ESTELLA Couture online purchases will
require a signature upon delivery. In addition, purchases may
not be shipped to P.O. boxes or APO/FPO addresses, which are not
available through UPS.
All purchases are shipped via FedEx and USPS. To estimate the
total delivery time for your purchase, please allow one to two
business days to process your order for shipment, in addition to
the time indicated by your preferred shipping method (i.e. FedEx
next day, second-day, ground). Orders are processed and
delivered Monday through Friday, excluding holidays. ESTELLA
Couture cannot be responsible for unanticipated delays.
Shipping Methods and Fees: Depends on your address and service
selected.
TRACKING
A shipping confirmation is emailed to you as soon as your
purchase has been shipped, which will allow you to track the
status of your shipment. In addition, we will email a delivery
confirmation once we receive notification from UPS that your
purchase has been delivered.
To ensure the security of you delivery, we do not provide
tracking numbers, but maintain a tracking number for each
delivery. If you are not completely satisfied or if there is a
discrepancy with your order, please retain all documentation and
packaging and contact us immediately by sending an email to
customer@estellacouture.com.
RETURNS/EXCHANGES
ESTELLA Couture wants to ensure your complete satisfaction. For
ESTELLA Couture online purchases, we will accept merchandise in
its original condition for a full refund or exchange when
accompanied by the original sales slip. We will not accept
merchandise that has been worn, used, altered or damaged.
Refunds may only be issued in the same form as payment.
Full-priced merchandise must be returned within 30 days from
date of delivery; however, sale merchandise must be returned
within 15 days of delivery. Online purchases may not be returned
or exchanged at our outlet stores. Shipping costs are
non-refundable. Please note that a different return policy may
be applicable for in-store purchases.
We reserve the right to refuse return of any merchandise that we
determine does not meet our return/exchange requirements.
Easy-to-follow instructions for returning merchandise are
included with each shipment. Every effort will be made to ensure
a prompt refund and send an email notification once the return
has been processed.
We recommend shipping returned merchandise via FedEx or USPS for
insured parcel post for tracking purposes. ESTELLA Couture does
not take any responsibility for reimbursement or compensation in
the event that any return packages are lost, stolen, or
mishandled.
CHANGES/CANCELLATIONS
If you wish to cancel or modify your order, please send an email
as soon as possible to customer@estellacouture.com. We will make
every effort to accommodate your request. However, once a
product has left our premises for shipping, the purchase cannot
be cancelled or modified until the product has been returned to
us. In this case, please refer to our return policy and return
your purchase once you have received it. If you would like to
purchase a different product, please visit our website or
contact a ESTELLA Couture online personal shopper via the
consult a personal shopper link on our website or through email
at customer@estellacouture.com.
GIFT-WRAP
Products purchased from ESTELLA Couture online arrive suitable
for gift giving. Products are tissue wrapped and enclosed in a
signature ESTELLA Couture gift box that is tied with a ESTELLA
Couture satin ribbon. ESTELLA Couture gift boxes are only
available for products 18" x 18" x 8" and smaller. For larger
items, we will include a signature ESTELLA Couture gift bag with
your shipment.
GIFT CARDS
ESTELLA Couture gift cards are available from $25 to $1000 and
can be purchased online or in our boutiques. They are enclosed
in a sleeve and packaged in a signature ESTELLA Couture gift box
tied with a satin ribbon.
ESTELLA Couture gift cards are redeemable for merchandise at any
ESTELLA Couture owned store in the United States. They are not
redeemable online at this time and cannot be redeemed for cash,
except in those states that require redemption for cash. In
addition, they should be safeguarded like cash, as they cannot
be replaced if lost or stolen. ESTELLA Couture is not
responsible for unauthorized use of a gift card.
To verify your gift card balance, you may call ***.***.****.
ALTERATIONS
Full-priced ESTELLA Couture products purchased from ESTELLA
Couture online may be taken, along with the original sales slip,
to a ESTELLA Couture boutique for complimentary alteration
service. For a complete listing of all ESTELLA Couture boutiques
in the U.S., please click on the Store Locations link located on
the homepage of our website.
ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date
information on our website. Unfortunately, it is not possible to
ensure that any website is completely free of human or
technological errors. This website may contain typographical
mistakes, inaccuracies, or omissions, some of which may relate
to pricing and availability, and product information. We reserve
the right to correct any errors, inaccuracies or omissions,
including after an order has been submitted and to change or
update information at any time without prior notice.
CONTACT US
For additional assistance concerning our online store or your
online purchase, please contact us via email at customer@estellacouture.com,
or at the address below:
ESTELLA Couture Sewing Studio
PO BOX 582
Lanham, MD 20703
Buyers, Merchant Consultants, please Contact Us for designs.
Web site and all contents © Copyright Estella Couture, 2006.
All rights reserved.
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